We offer same-day delivery across all of London, 7 days a week.

Delivery fees are based on your postcode and are calculated automatically at checkout. You'll see the exact cost before confirming your order.

While we aim to deliver within 1 to 2 hours, delivery times may vary based on your location and order volume. We can’t guarantee exact timing, but you’ll receive a real-time ETA once your order is confirmed and out for delivery.

Yes! Once your order is out for delivery, you’ll receive a text or email update with a live ETA, so you know exactly when to expect it.

We accept debit/credit cards, and other secure online payment options.

No, we do not accept cash payments. All orders must be paid online using a debit/credit card, or another secure payment method at checkout.

Absolutely, all payments are processed through SSL-encrypted and PCI-compliant systems.

Yes. You’ll receive an order confirmation email as soon as your payment goes through.

You can request a return by logging into your account and submitting a Return Merchandise Authorization (RMA) request. Unauthorised returns will not be accepted.

Due to hygiene reasons, we cannot accept returns once the item has been delivered and opened. All products must be unused and sealed in original packaging to qualify for return.

If your order arrives damaged or develops a fault within 7 days, we’ll provide a full refund or replacement. You must request an RMA number before returning the item.

Refunds are processed within 30 days of receiving the returned item. All refunds will be issued to your original payment method.